Privacy Policy

Last Updated: October 9, 2026
Effective Date: October 9, 2026

Welcome to Lovia.

Lovia is provided by Beijing Muxiaohua Technology Co., Ltd. (hereinafter referred to as "we" or "us"). We value your personal information and privacy protection, and will take appropriate security measures to protect the safety of your personal information in accordance with applicable laws and regulations.

This Privacy Policy (hereinafter referred to as "this Policy") is intended to inform you how we collect, use, store, share, transfer, publicly disclose, and protect your personal information, as well as your rights under applicable laws. Please read and fully understand this Policy before using the Lovia app.

Important Notice

We do not integrate any analytics SDKs, nor do we collect device identifiers such as Advertising ID.
We will only process information to the extent necessary for basic startup, secure operation, and page rendering.
Only after you click "Agree" to this Privacy Policy will we enable the corresponding features, system permissions, or third-party SDKs as described in this Policy.
If you decline or do not agree to this Policy, you may still browse some basic content within the app; however, features that depend on accounts, payments, AI interactions, voice, image uploads, and similar functions may not work properly.

Legal Basis for Processing Personal Information

Where required by applicable data protection laws (including the GDPR), we rely on the following legal bases to process your personal information:

Consent: We process certain data only after you have given your explicit consent by agreeing to this Privacy Policy. You may withdraw your consent at any time.
Contract Performance: We process data necessary to perform our contract with you, such as providing account services, processing payments, and delivering AI companion features.
Legal Obligations: We process data to comply with applicable laws, regulations, court orders, or government requests.
Legitimate Interests: We process data where we have a legitimate interest (e.g., service security, fraud prevention), provided that your rights and interests are not overridden.

How We Collect and Use Personal Information

1.1 Registration, Login, and Account Management

Lovia supports Google Sign-In as the only login method. When you log in via Google, we collect the following information from your Google account:

Google ID token (for authentication);
Email address (if authorized);
Display name (given name and family name, if authorized);
Profile photo URL (if authorized).

The above information is used solely for account creation, login verification, account management, and account security protection.

1.2 AI Companion and Character Interaction

When you use AI companion chat, character interaction, voice chat, and image sharing features, we may collect:

Text, images, voice, emojis, and commands that you actively input or upload;
Conversation content and interaction records between you and characters/AI;
Character settings, preference information, and memory settings.

This information is used to:

Provide you with AI dialogue and content generation services;
Maintain continuous conversations and character memory capabilities;
Support your management, deletion, and resetting of conversations;
Conduct security reviews, troubleshooting, and service optimization.

1.3 Membership Purchase and Payment

When you purchase memberships or virtual benefits, we may collect:

Order number, product name, amount, time, and status;
Payment result and transaction serial number;
Membership level, activation time, expiration time, and renewal status;
Refund requests and after-sales records.

All purchases on Android are processed through Google Play Billing. We do not directly collect or store your payment credentials such as bank card numbers or payment passwords. We only receive order status, payment results, and transaction serial numbers necessary to complete the transaction, for the purpose of confirming payments, activating membership benefits, displaying order records, and handling after-sales issues.

1.4 Customer Service and Feedback

When you submit feedback, complaints, or reports, we may collect:

Contact information;
Problem description;
Screenshots, chat records, and order information related to the issue;
Communication records and resolution results.

The above information is used to verify issues, contact you, handle complaints and reports, and improve service quality.

1.5 Device and Operational Information

To ensure the safe and stable operation of Lovia and conduct troubleshooting, we may collect:

Basic device information: device model, OS version, app version, language, time zone;
Network information: IP address, network type;
Crash logs and diagnostic information.

The above information is used for:

Ensuring normal app operation and service security;
Conducting crash analysis and troubleshooting;
Preventing security risks and identifying abnormal behavior.

We do not collect Advertising ID (GAID) or any device identifiers for analytics or advertising purposes.

1.6 System Permissions

To implement specific features, we may request the following system permissions in the corresponding feature scenarios:

Microphone permission: For voice input and voice chat features;
Storage permission (Android 10 and below only): For selecting and uploading images.

We follow the principle of "request as needed, scenario-triggered, minimum necessary." We will only request the corresponding permissions when you use the relevant features. You can revoke these permissions through your device settings; after revocation, the related features may no longer be available, but other features will not be affected.

How We Use SDKs and Similar Technologies

To ensure the basic functionality, payment capabilities, and safe and stable operation of the app, we integrate the following third-party Software Development Kits (SDKs).

2.0 Local Storage and Session Technologies

Lovia is a mobile application and does not use traditional web cookies. However, we use equivalent technologies on mobile devices, including:

Local storage and shared preferences: To store user settings, login status, and app configuration;
Session tokens: For authentication and maintaining your login session.

These technologies are used solely for the purposes described in this Privacy Policy. You can manage or clear local storage through your device settings at any time.

2.1 Third-Party SDK Information List

SDK/Service Name	Third-Party Entity	Usage Scenario	Types of Personal Information Processed	Purpose	Activation Timing	Third-Party Privacy Policy
Google Sign-In	Google LLC	Google account login for authentication	Google ID token, email (optional), display name (optional), profile photo URL (optional)	Authenticate user identity, create and link account	Enabled when user initiates Google Sign-In	https://policies.google.com/privacy
Google Play Billing Library	Google LLC	In-app purchases and subscription management on Android	Order information, transaction information, payment status	Complete payments, confirm transaction status, process refunds, ensure payment security	Enabled when user initiates a purchase	https://policies.google.com/privacy

2.2 Special Notes

We do not integrate any analytics SDKs. No device identifiers (such as Advertising ID / GAID) are collected for analytics or advertising purposes.
The personal information processing rules of each third-party SDK are subject to the privacy policies officially published by the respective third parties.

How We Share, Transfer, and Publicly Disclose Personal Information

3.1 Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties for monetary or other valuable consideration. We will only share necessary information under the following circumstances:

With your authorized consent;
When necessary for implementing specific features such as payments;
To comply with legal obligations or cooperate with judicial or administrative authorities;
When necessary to protect your or others' safety of life and property.

3.2 Transfer

In principle, we will not transfer your personal information. If a transfer is required due to mergers, restructuring, asset transfers, or other reasons, we will inform you in accordance with the law and require the new recipient to continue fulfilling protection obligations.

3.3 Public Disclosure

In principle, we will not publicly disclose your personal information. When public disclosure is truly necessary, we will obtain your separate consent in accordance with the law or act in accordance with applicable laws and regulations.

How We Store Personal Information

We store personal information collected and generated during operations within the territory where we operate, in accordance with applicable laws.
We retain your personal information only for the minimum period necessary to achieve the purpose of the service, unless otherwise required by applicable laws and regulations. Specifically: account information is retained for the duration of your account; transaction records are retained for the period required by applicable tax and financial regulations.
After account deletion, we will delete, anonymize, or otherwise process your personal information as required by applicable laws and regulations.

International Data Transfers

Your personal information may be transferred to and processed in jurisdictions other than your country of residence. These jurisdictions may have data protection laws that differ from those of your country. When we transfer data internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable data protection laws, including the use of standard contractual clauses where required.

How We Protect Personal Information Security

We take reasonable technical and organizational measures to protect your personal information, including but not limited to:

Data classification and grading;
Access control and minimum necessary authorization;
Encrypted transmission and secure storage;
Security audits, vulnerability remediation, and risk identification;
Employee training and internal management;
Security incident emergency response mechanisms.

How You Can Manage Your Personal Information

You have the following rights under applicable laws:

Access and copy your personal information;
Correct or supplement inaccurate information;
Delete personal information;
Withdraw your consent;
Delete your account and all associated data;
Request explanation of personal information processing rules;
Data portability: Receive a copy of your personal information in a structured, commonly used, machine-readable format, and transmit it to another controller where technically feasible;
Object to processing: Object to the processing of your personal information where we rely on legitimate interests or for direct marketing purposes;
Restrict processing: Request that we limit the processing of your personal information in certain circumstances.

You can exercise these rights through the following channels:

In-App: [Me] → [Settings] → [Help & Feedback]
Email: taoqin168@163.com

Notice on Sensitive Personal Information

In the context of using Lovia, the following information may constitute sensitive personal information:

Payment-related information;
Information about health, emotions, family, and finances contained in chat content;
Information about minors.

Unless necessary for feature implementation or required by applicable laws, we will not proactively or compulsorily collect your sensitive personal information. Please provide such information with caution.

Your Rights Under US State Privacy Laws (CCPA and Others)

If you are a resident of the United States, the following additional provisions apply:

Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected, used, or disclosed about you in the preceding 12 months.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Correct: You have the right to request correction of inaccurate personal information.
Right to Opt-Out: We do not sell or share your personal information for cross-context behavioral advertising. If this changes in the future, we will provide an opt-out mechanism as required by applicable law.
Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Authorized Agent: You may designate an authorized agent to submit requests on your behalf with written authorization.

To exercise these rights, please contact us through the channels listed in the "Contact Us" section.

Protection of Minors

Lovia is primarily intended for adults. Users under the age of 18 should read and agree to this Policy accompanied by a guardian. For minors under the age of 14, their personal information is considered sensitive personal information and requires guardian consent and stricter protection in accordance with applicable laws.

If we discover that personal information of minors has been collected without guardian consent, we will take deletion or other necessary measures as soon as possible.

Updates to This Policy

We may revise this Policy based on product changes, updates to applicable laws and regulations, or regulatory requirements. After updates, we will notify you through in-app pop-ups, announcements, settings page displays, or other appropriate means.

Contact Us

Product Name: Lovia
Operating Entity: Beijing Muxiaohua Technology Co., Ltd.
Contact Email: taoqin168@163.com
Phone: +86 18515219380
Address: 201-211893, Zone 6, Pinggu Park, Zhongguang Science and Technology Park, Pinggu District, Beijing, China
In-App: [Me] → [Settings] → [Help & Feedback]